Refund Policy

Effective Date: 18.09.24

Thank you for shopping with Tested Performance. We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

 

1. Eligibility for Refunds You may request a refund under the following conditions: Items must be returned within 30 days of the delivery date. Products must be unused, in their original packaging, and with all labels intact. Proof of purchase (receipt or order confirmation) must be provided.

 

2. Non-Refundable Items The following items are non-refundable: Gift cards. Items marked as "final sale." Customized or personalized products.

 

3. How to Request a Refund To initiate a refund, please follow these steps:

  1. Contact our customer service team at info@testedperformance.co.uk.

  2. Provide your order number and details about the item(s) you wish to return.

  3. We will send you a return authorization and instructions on how to return your items.

 

4. Return Shipping Costs Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a tracked shipping service to ensure your return is received.

 

5. Processing Refunds Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to the original payment method within 14 days.

 

6. Exchanges If you would like to exchange an item for a different size or colour, please follow the same return process and place a new order for the desired item.

 

7. Contact Us If you have any questions or concerns regarding our refund policy, please reach out to us: info@testedperformance.co.uk